FAQ: Clean Factory CN Watches

What should I do first when I receive my watch?

After receiving your watch, please send it back to us. There may be some wear from the shipping process, such as 20–30 rounds, mainly around the top of the hand chart. If you’re familiar with running a battery on your watch, it’s important to adjust it accordingly. You’ll notice a single crown and a reverse clock movement—open it and follow the instructions for the next 20–30 rounds. Once completed, you can adjust the internal movement crown, and then proceed to set the time manually. Start by setting the time and make sure everything is functioning properly.

How do I adjust the time?

To set the time, begin by adjusting the date and time according to your needs. First, gently pull the crown out to the first position to adjust the date. Then, pull it out to the second position to adjust the time. Turn the crown to move the hands forward until the correct time is displayed. Once the time is set, push the crown back in, and the movement will resume, keeping the time accurate.

Why does my automatic replica watch occasionally stop working?

When you first receive your automatic replica watch, make sure to wind it 20–30 times before wearing it. If worn daily, it will automatically wind itself through your movement, such as walking and exercising, keeping it powered. If the watch hasn’t been worn for over two days, it will need to be wound again 20–30 times to start working, and it will begin winding automatically once worn again. If these steps don’t solve the issue, it may indicate a problem with the automatic winding system or another part of the movement. In such cases, your watch will require repair, but rest assured, we offer warranty service to assist you.

I’ve received my replica watch, and it’s great, but I’ve changed my mind. Is it possible to exchange it?

Of course. Please take a look at our exchange process and reach out to us before initiating the exchange.

What kind of warranty do you offer for the watch?

We provide an 18-month warranty on every watch purchased from our website. Please note that the warranty does not cover the cost of replacement accessories. Any spare parts replacement will be charged at the current rate, and the customer is responsible for the round-trip shipping fees. There are no additional charges for warranty or out-of-warranty services.

I received the watch, but it’s not the right fit. I need to adjust the strap size.

If your watch has a steel bracelet, you can adjust the size yourself using a screwdriver. If you’re unsure, feel free to contact us for assistance.

For strap watches, we will confirm your wrist size before purchase to ensure the correct strap size. If the strap is still too tight or too loose upon receiving your order, you may need to reorder a different strap from us or consider a return or exchange.

For belt-type straps with holes, you can adjust them yourself as needed. Alternatively, you can visit a local watch repair service for adjustments.

If you have any questions, please reach out to us. We’re here to assist you. Please note that returns or exchanges will not be accepted if the strap has been altered or adjusted. Thank you for your understanding.

Is the watch purchased from your website prone to breaking down easily?

No, every watch undergoes a rigorous quality inspection before shipping, including a 12–24 hour movement test to ensure the highest quality for our customers. Each watch we produce is a top-tier replica, with the case and movement being 80–90% similar to the original, and some parts even interchangeable. Our watches are designed to function normally for 2-3 years without issues, and we also offer maintenance services for your convenience.

Why are some websites offering lower prices than yours?

The price reflects the quality and service of the watch – you get what you pay for. While we do offer more affordable options, many of those watches often have inaccurate movements, dials, and cases, and tend to have a shorter lifespan. We focus on creating the best replica watches to provide an authentic shopping experience for true watch enthusiasts. CH Replica Watch Shop is committed to long-term business, not short-term gains. Our goal is to earn the trust of every customer.